Million Call Club KOLO DBS

TRAXERO Million Call Club: KOLO Dispatch Billing Services


KOLO Dispatch Billing Services Quick Stats:

Established: 2010

Employees: 200

TRAXERO’s Million Call Club honors KOLO Dispatch Billing Services (DBS), which has received, dispatched, and completed over 1 million calls on our software.

KOLO DBS, located in Prairieville, LA, is a professional roadside assistance dispatch company, providing services for light duty towers. 

KOLO prides themselves on maintaining close working relationships with insurance representatives in an effort to meet topnotch expectations in dispatching. KOLO records every incoming and outgoing call, then stores them for 90 days, helping their customers avoid “he said, she said” scenarios. 

Their quality assurance program reviews all recordings and produces weekly reviews of each dispatcher on staff, ensuring each of them is in compliance with KOLO’s standards of customer service. 

KOLO is an avid user of our TOPS by TRAXERO dispatch software, allowing companies the ability to monitor call volume with up-to-the-minute reporting specific to their needs. In addition to dispatching services, KOLO reviews roadside service calls through the use of surveys, experienced business analysts, and available consultants.

Congratulations KOLO DBS for completing over 1 million calls on our software! Here’s to much continued success!