Continuing to Innovate and Move Forward, Now as TRAXERO
The towing management software you know and trust continues to serve you and your business, municipality, and law enforcement team under our new name: TRAXERO.
Continue to save time, money, and manage complex operations all from a single software solution that easily integrates with a variety of additional features to make your job even easier and more efficient.
All the features and security you want for your towing management software under a new name.
What You Can Expect
Providing reliable and easy-to-use software for all your towing operations from job tracking to invoicing, lien processing, personnel management, and more.
Custom Solutions
We understand the nuances of towing, so we’ve built a software that is customizable to complement your business operations and ease everyday challenges.
Secure Systems
We know that privacy and security is a top priority for you. Our software allows you to choose your system preferences to protect your assets.
Easy Integrations
Seamlessly integrate with various suites and programs to improve and continue to build your organization
Frequently Asked Questions
General & Towing
How can I use TOPS to take the load off my call/dispatch desk?
TOPS Public Search allows the general public to locate their vehicle on the City’s website or a vanity site created specifically for the auto pound, provides a map and directions to that pound as well as any other information the City would like to pass on, including the current accrued charges, if desired.
How can images help my impound lot operation?
TOPS Images assigns pictures or scans of documents to a call record, easily accessible to the user, to provide everything from proof of damages, easy access to police impound data, and a possible near-paperless solution. Most new cameras have time and location stamps so TOPS can pinpoint both the time and location the picture was taken. This helps with fraudulent claims further proving that damage was caused while in the auto pound.
How can I ensure the correct vehicle is impounded and released?
TOPS has a built-in VIN decoder, which verifies the VIN is correct as well as making sure the subsequent DMV information is accurate so notifications can be sent appropriately. Late model VINS can be barcode scanned into the system. By giving an attendant a copy of the release report, verification of the vehicle can be done prior to the vehicle leaving the pound.
How do I manage multiple holds put on vehicles in the pound?
TOPS keeps track of multiple holds and time stamps releases. It also knows whether storage can accrue during holds or not, keeps track of reasons as well as contact information for hold release info.
It does not allow vehicles to be released that are on hold and provides comprehensive reports on vehicles on hold. TOPS Images can store the release in the call record for added accountability.
What kind of information can I get from TOPS to help me run the impound lot more efficiently?
TOPS comes with multiple standard reports. The “dashboard” helps managers know what is going on at any given time of the day. Reports can be created for every data point and any report can be exported to Excel and modified from there.
How do I keep track of bidders and deposit requirements, etc.?
TOPS logs bidders who can sign in very easily using the license swipe. It records the required deposit and as soon as winning bids are input into the system, either in the office or remotely by the auctioneer, a statement to checkout the bidder can be generated. In states where additional fees and taxes have to be charged, these charges are automatically added to each bidder’s statement appropriately.
Municipal & Law Enforcement
We are thinking about outsourcing our towing management — can TOPS help?
TOPS products are used by the largest towing management company in the world, as well as collectives of local towing companies and municipalities, to assist them in helping cities outsource their towing dispatch/management.
Our applications provide real-time accountability and transparency so the City has complete oversight and insight without having to manage the managers.
How do I control multiple auto pounds?
TOPS municipal gives access to call status, inventory, and call details to authorized personnel. This allows a comprehensive search function, the ability to manage investigative holds put on vehicles as well as possible remote access to images and details of people who have visited the vehicle, for example.
How does the citizen know where to go if we have multiple pounds?
TOPS public search is the perfect tool for directing citizens to their vehicle. It can inform them of any investigative holds and what charges to expect as well as permissible payment methods. This helps mitigate surprises at the impound lot and the possible need to make multiple trips.
Is there a source for best-practices with regards to auto pound management?
towXchange has been the premier provider of automated towing dispatch/operations and auto pound management solutions for many years. Its staff and executive team collectively have hundreds of years experience in auto pound management, municipal contracts, and have seen just about every scenario possible.
What is wrong with using the dispatch tool provided by our CAD provider?
TOPS CMA, whether integrated into the City’s CAD system or not, starts with the officer’s request for a tow. All aspects of dispatch from there are automated – the communication, acceptance, call status, and completion, whether taken to the auto pound or not, are time stamped and user stamped.
How do I keep track of tows that do not go to the city auto pound?
TOPS municipal not only gives access to tows taken to the pound, but also those taken “private.” A constant frustration to the general public because of over-charging, all call details are accessible for any police-directed tow even after the tower changes the customer to a body shop, for example.
This transparency stops complaints to the City immediately. Also, all towing requests are accounted for to prevent Internal Audits from claiming vehicles that might have been impounded and released without being accounted for.
How do I reduce phone or face time to create efficiencies at the window?
TOPS provides the ability to search every data point of the call record. Locating the vehicle for the citizen is quick and simple. By scanning the license of insurance adjusters or others who visit the vehicle, accurate information is acquired that is accessible for investigative purposes as well as consistent input to allow integration with municipal records systems.
How do I make sure all the funds received are deposited in the bank or sent to the City Treasurer?
TOPS was created to manage multiple auto pounds remotely. A very important part of that is to make sure money received makes it to the bank. Internal Auditors love the controls inside TOPS!
Is there a way to automate the notification of private property non-consent tows?
TOPS PPI enables authorized private towers to report towing of abandoned vehicles to the City electronically and gives the citizens the ability to locate their vehicle using TOPS Public Search and additional information necessary to release the vehicle. It is then possible for the City to use those notifications to automatically check citation and stolen-car databases prior to allowing the tower to release the vehicle.